Refund Policy

Pick Ads offers subscription plans and optional credit top-ups.

Payments are processed by Dodo Payments, which acts as our merchant of record. Approved cash refunds are issued by Dodo Payments to the original payment method.

Subscription fees are generally non-refundable once a billing period has started.

You may cancel your subscription at any time. Cancellation stops future renewals, but you will continue to have access to the Service and any remaining credits until the end of your current billing period.

If you believe you were charged incorrectly, charged after a successful cancellation, or experienced a significant billing or service issue, contact us and we will review the situation.

Credit top-ups are generally non-refundable after purchase.

Credits do not expire unless otherwise stated at the time of purchase.

If you believe a credit purchase was made in error, duplicated, or otherwise charged incorrectly, contact us and we will review the transaction.

Credits used for successfully completed generations are not refundable.

If a generation fails because of a technical error on our side, the credits deducted for that generation will be restored to your account, typically within 24 hours.

A credit restoration is a credit refund, not a cash refund of your subscription or credit purchase.

If credits are not restored after a failed generation, contact us with the relevant generation details so we can investigate.

Pick Ads offers a 100% Test-Ready Guarantee for eligible creative generations.

If you complete the Pick Ads generation-and-refinement workflow, including up to three refinements, and still cannot get to a usable creative, you may contact us within 7 days of completing the workflow.

If the request qualifies under the Test-Ready Guarantee, we will restore 100% of the credits used for the affected static ad to your Pick Ads account.

This credit restoration is separate from a cash refund. It does not change the general refund rules for subscriptions or credit top-ups described in this policy.

The Test-Ready Guarantee applies to static image ads only. It does not apply to video creatives and does not guarantee advertising performance, conversions, sales, or other campaign results.

Canceling a subscription stops future renewals.

It does not automatically refund the current billing period or unused subscription credits.

After cancellation, you keep access and any remaining cycle credits until the end of the current billing period, unless your account is suspended or terminated for violating our Terms of Service.

Nothing in this policy limits rights you may have under applicable consumer protection laws.

If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction with a statutory cooling-off or withdrawal period for digital services, you may have additional rights.

Where permitted by law, those rights may be affected if you ask us to begin providing the digital service immediately and start using paid features.

Email support@getpickads.com with:

• the email address associated with your Pick Ads account;
• the transaction or invoice details, if available;
• the reason for your refund request;
• any relevant generation or billing information.

We may request additional information to verify the transaction and investigate the request.

We aim to respond to refund requests within two business days.

If a cash refund is approved, Dodo Payments will issue it to the original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

If you believe a charge is incorrect or unauthorized, please contact us before initiating a chargeback so we can investigate and resolve the issue where possible.

We may suspend an account while investigating an unauthorized or abusive chargeback.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version.

Changes will not affect refund rights that cannot legally be changed or that already apply to a completed purchase.

For questions about this Refund Policy, contact us at the address or email above.