Refund Policy
Last updated: August 17, 2026
This Refund Policy explains when PickAds issues refunds for subscriptions and credit purchases. Please read it together with our Terms of Service.
Overview
Pick Ads (“PickAds”) sells subscription plans and optional credit top-ups. Payments are processed by Paddle.com Market Limited (“Paddle”) as our Merchant of Record. Cash refunds, when approved, are issued by Paddle to the original payment method.
Subscriptions
- Paid plans (Starter, Pro, and Business) are billed in advance on a monthly or yearly cycle
- You may cancel at any time from Billing settings; access continues until the end of the current billing period
- Subscription fees are generally non-refundable once billed, including unused plan credits that reset at the end of the cycle
- We may grant a refund where required by applicable law, where Paddle requires it, or where a billing error occurred
Credit top-ups
- Credit top-ups are digital goods delivered to your account immediately after payment
- Top-up credits never expire and are generally non-refundable once purchased, except as required by law
- We do not refund unused credits for change of mind, unused generation capacity, or plan downgrades
Failed generations
Credits deducted for a generation that fails are restored automatically to your account, typically within 24 hours. That restoration is a credit refund, not a cash refund of your subscription or top-up purchase.
Cancellation is not a refund
Canceling a subscription stops future renewals. It does not refund the current period. After cancellation you keep access and remaining cycle credits until the period ends.
Statutory consumer rights
Nothing in this policy limits rights you may have under applicable consumer law. If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction with a cooling-off period for distance contracts, you may have a right to withdraw within 14 days of purchase where you have not started using the digital service. If you ask us to start the service immediately (for example by generating ads or using paid features), you may lose that withdrawal right to the extent permitted by law.
How to request a refund
- The email address on your PickAds account
- Your Paddle transaction ID or invoice number
- A short description of why you are requesting a refund
How refunds are processed
We aim to respond within two business days. Approved cash refunds are issued by Paddle to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
Chargebacks
Please contact us before disputing a charge with your bank. Unauthorized chargebacks may result in account suspension while we investigate.
Changes to this policy
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of PickAds after an update constitutes acceptance of the revised policy, except where applicable law requires additional notice.
Contact
For questions about this Refund Policy, please contact us at: support@getpickads.com